Refund policy

Returns & Refunds

Axihusixati
Wolfgang Philipp Heinrich Miersch
Spielhallenweg 5, 90402 Nürnberg, Germany
Email: info@axihusixati.store
Phone: +49 911 5306840

Right of withdrawal

Consumers have a statutory right of withdrawal of 14 days from receipt of the goods, without giving any reason (§§ 355, 312g German Civil Code, BGB). A clear statement to info@axihusixati.store is sufficient. You then have a further 14 days to send the goods back.

Goods must be returned complete and, where possible, in their original packaging. A table must be returned complete and, where possible, in its original packaging; a table that has been assembled, levelled or installed cannot always be returned in a resaleable state, and a slate table in particular is impractical to return once built. Unused tables in original packaging and unused accessories may be returned within the statutory 14-day withdrawal period. Check the room size and access before ordering. The direct cost of returning a heavy item is borne by the customer unless it arrived defective, damaged or incomplete, in which case we put it right.

Refunds

Once we have received and inspected the returned item, we confirm the outcome and refund to the original means of payment within 14 days.

Warranty

The statutory warranty (Gewährleistung) applies for 24 months from delivery (§§ 437 ff. BGB). Cloth, cushions, cue tips, balls, handles and blower parts wear with play and are stocked as spares — this is normal, not a defect. Damage from a table assembled on an unlevel floor, from a slate table not levelled by a competent fitter, from sitting or standing on a table, or from fixings not kept tight is not a warranty defect.